The quality of a Web-based customer support system involves the information it supplies, the service it provides. And characteristics of the system itself. Eventually satisfaction of users determines the effectiveness of a business. Customer loyalty fosters success in E-commerce. Consequently businesses that deliver superior value derived from excellent services and quality products are likely to win customer loyalty. Here are 3 reasons to have a strong customer support:
A proper redressal system is what ensures that your customers also get a voice. Besides The more frequently and easily your customers can address their concerns, more stratified they are likely to be. This can directly translate into a increased amount of sales. Customer Relationship Management (CRM) plays an indispensable role in success of any organization. Furthermore as it represents the way customer’s expectations are met and adopted the more effective and efficient practices of achieving the prime organizational goal of customer excellence
The high cost of attracting new customers on the Internet and the relative difficulty in retaining them make customer loyalty an essential asset for many online vendors. In the non-Internet marketplace customer loyalty is primarily the product of superior service quality and the trust that such service entails. Studies examine the same applies with online vendors even though their service is provided by a website interface notably without a human service provider.
CLTV (customer lifetime value) reveals the amount of money a customer potentially brings to a company over the course of their engagement. It correlates directly with revenue. Eventually A highly engaged customer refers to one who reads your emails, follows you on social media. And interacts with customer support. A good customer service team is involved in all of these mediums. Better customer service means higher engagement, which leads to more dollars spent.